I called my credit card company and filed a dispute.Īt this point I honestly believe IDrive is actually low key ransomware. “Please note on cancellation, refunds are issued if account is canceled within fifteen (15) days of its creation date.” I created my account on 8-16-21 and was denied a refund on 8-18-21. I was told no even though their own terms and conditions page states. With tech support denying there’s even a problem, I asked for a refund. It goes on for another 1119 lines worth of deleted items, and customer support claims it’s not happening. Deleted item \Work\2020\gameclub 2\sessions\01\instructional video\eula.odt Deleted item \Work\2020\gameclub 2\sessions\01\instructional video\desktop.psd Example of my activity log file from this morning. These files are now removed from my computer. My log files and screen shots show otherwise. I was told this wasn’t happening, that my files weren’t being deleted. I spoke with tech support multiple times via phone and chat. I have photos and log files demonstrating this nonsense behavior. I’m talking random items in random folders, 3 out of 4 files. Not all the files, as if somebody highlighted the entire sync folder and accidently pressed the delete key.
#Idrive review for mac software#
After installing and setting up my sync folder between two computers, the IDrive software started to randomly delete files within these folders. Ransomware! Deleted My Work Files! Denied Refund! If you can afford to be down for an undetermined amount of time, this could be your backup solution.
#Idrive review for mac install#
We can install Win Svr 2012 R2 directly on the drives but then no active directory or other files can be restored while Windows Server is running so this HAS to be a Bare Metal Restore (BMR) which they state is their forte'. So far we're STILL without a server running (Windows Server 2012 R2). We NEVER speak to a level 2 tech, just the level 1 tech who really does not know anything. It has been a WEEK and a day and WE have been the ones calling. We went back and forth with a support agent who promised someone would call back "within 24 hours". We followed instructions to boot with the server CD and run Command Line utilities to fix the boot. After several attempts to restore we called support. We did this and we got a "Disk read error" when the system was restored and rebooted. This requires downloading the files from their cloud storage to a USB drive, then creating a USB boot flash drive and running the restore. We used iDrive to backup a secondary server we have for a lab network. The backup system is worthless as is their support. I do plan to put up several websites detailing everything and I will do everything I can to make people aware of the scams that iDrive is doing.įorget website reviews.They all have the same hype.like one or two people wrote them all. So note that while they charged me for an entire year of future service that they did not deliver on.ĭo yourself a favor and stay away from Why charge my credit card for an entire year of service?ĭue to their scammy business practices, I immediately deleted my account and asked for a refund, but they refused. If they were on the up and up, they could have charged me for one month. They charged my account for an entire year of service. I did not receive a single email about an overage. You are informed of our overuse policy under section 4 in our terms and conditions, listed here (HYPERLINK REMOVED due to TP policies) as well as receiving an additional warning about the pricing terms on the account creation page, before you select "Create my Account." A part of the agreement that you had made with us was that you would not exceed the storage limits of the account, and there are charges associated with going over that limit." The emails that we send out are a courtesy reminder and do not make you exempt from monitoring your data usage. In addition, we do send out emails reminding you of your overage.
However, we do not want everyone to exceed the limits that we have placed on our accounts so that our servers are not overloaded. You would be equally upset with us if you had a crash and we did not have any recent data because you had run out of space, but in that scenario, the data would not be recoverable by any means. "The reason that we allow accounts to go over is because we assume that your data is the most important thing to you, as that is the very reason that you have requested this service.
They scammed me out of hundreds of dollars that I was unable to recover even though I disputed it with American Express.
#Idrive review for mac full#
The service is slow and if you go one kilobyte over your data plan, instead of telling you that you are out of space or sending you a warning, they charge your credit card an entire year at the full rate of the plan.
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